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Minacs is a business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada; Detroit (Farmington Hills), USA; and Bangalore, India. With 21,000 employees (as of March 2014) and 35 operations centers in Canada, Germany, Hungary, India, Jamaica, the Philippines, the United Kingdom, and the United States, Minacs provides the manufacturing, banking, financial services, insurance, telecom, high technology, media, and entertainment, healthcare, and government and public sectors with outsourced customer life cycle, marketing, finance and accounting, procurement and IT services. ==History== Minacs is currently owned by an investors group led by CX Partners and Capital Square Partners.〔(【引用サイトリンク】url=http://media.mwnewsroom.com/American-Business-Media/-1837841 )〕 Minacs was formed in 2007 with the coming together of TransWorks, one of India’s first business process outsourcing (BPO) players, with Minacs, a North American CRM services company. The unified Aditya Birla Minacs entity was a result of the Aditya Birla Group acquiring a controlling stake in Minacs Worldwide Inc., Canada in 2006 through its TransWorks subsidiary. Minacs was founded in 1981 in Oshawa (near Toronto), Canada by Elaine Minacs. Trans Works was founded in 1999 in Mumbai, India by Rizwan Koita and Jagdish Moorjani. Having started out as a contact center business supporting the American and Canadian automotive industries, Minacs subsequently grew its client portfolio to encompass leading banking, telecom, and technology clients. It also expanded its services portfolio from contact center to Customer Relationship Management (CRM), and added integrated marketing services by acquiring the US-based Phoenix Group in 2001. Minacs was the first North American contact center/BPO company to achieve the ISO:9001 quality certification in 1996. Similarly, TransWorks too helped develop the Customer Operations Performance Center Incorporated (COPC Inc.) standard that benchmarks BPO performance, going on to become one of the first companies in the world to be COPC certified in 2002.〔(【引用サイトリンク】url=http://www.copc.com/certification/certified-organizations/ )〕 Minacs integrated with PSI Data Systems, which was renamed as Aditya Birla Minacs IT Services in 2009, to strengthen its portfolio with technology-enabled customer services, and a full range of IT outsourcing services. The Aditya Birla Group had earlier acquired PSI in 2001. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Minacs」の詳細全文を読む スポンサード リンク
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