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IT Service Management Forum
The IT Service Management Forum (''it''SMF) is an independent, internationally, not-for-profit organization of IT Service Management (ITSM) professionals worldwide. Around the operation of IT services the ''it''SMF collect, develop and publish “best practice”, supports education and training, discuss the development of ITSM tools, initiate advisory ideas about ITSM and held conventions. The ''it''SMF is concerned with promoting ITIL (IT Infrastructure Library), Best Practice in IT Service Management and has a strong interest in the international ISO/IEC 20000 standard. The ''it''SMF publishes books covering various aspects of Service Management through a process of endorsing them as part of the ''it''SMF Library. The ''it''SMF is a brand and trademark with a focused vision and goal, which is often copied by partners,〔 members, local chapters and other.
==History==
At the CCTA in UK starts 1986 the idea about a GITTIM - ''Government IT Infrastructure Management Method''; that turned in ITIL. The program manager was John Stewart, who assigned Brian Johnson as responsible at CCTA site to create a user group, which was established in 1991 – the birth of ''it''SFM. It was initially called the IT Infrastructure Management Forum (ITIMF). The change to ''it''SMF was around 1994/5 in relation with the birth of the first “oversea” chapter in the Netherlands. The exact story was in this times not documented, but there is a blog with the remembers of Brian Johnson and Ivor Macfarlane.
The ''it''SMF UK takes at this time the international coordination. With a growing number of national chapters a real international umbrella was needed. The ''it''SMF International was created in 2004.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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