TransLink is an agency of the Department of Transport and Main Roads first introduced by the Queensland Government in June 2003 to coordinate and integrate bus, ferry and rail services. TransLink works with Airtrain, Brisbane Transport, Brisbane Ferries, QR Citytrain and 17 other operators to provide these services in South East Queensland. TransLink operates an integrated ticketing system and the go card smartcard system to allow the use of one ticket on multiple services.
In November 2012 the Authority was dissolved and re-absorbed back into the Department of Transport and Main Roads.〔(Qld Parliament approves dissolving Translink ) ''ABC News'' 2 November 2012〕 Combining the former Authority and qConnect, it is now responsible for the co-ordination of public transport across the whole of Queensland.
TransInfo was a phone inquiry and timetable service established in August 1993 by Queensland Transport. It was found to be a very successful service, and in a 1997 research study 99% of surveyed transport users were either very or fairly satisfied with the service. After the success of TransInfo, TransLink was introduced by the Queensland Government in June 2003 as an agency within Queensland Transport replacing the former TransInfo service. With a $21.4 million budget TransLink was tasked with the job to introduce common fares, zones, concessions, ticket types and to start introducing a smartcard system from mid-2004. Prior to the TransLink's introduction, combined patronage for public transport services was only around 112 million trips per year.
TransLink delivered the new integrated ticketing system in July 2004, to help with the change over 100 TransLink assistants were out throughout the South East Queensland. In addition, the daily ticket was introduced which with only one ticket allowed unlimited travel on public transport within the zones on the ticket and for the first time students and veterans throughout South East Queensland received a 50% discount on fares. In just two months an extra 2.3 million passengers traveled on services and ticket sales increased by 11%.〔 Since TransLink's introduction, passenger numbers has grown faster than ever before, in 2005, TransLink's passenger numbers increased by 9.5%. In 2005, TransLink saw almost a 20% increase in passenger numbers.
The go card was rolled out throughout Brisbane in February 2008. TransLink was replaced by a Transit Authority in July 2008 by the Queensland Government. This new Authority took responsibility for public transport in South East Queensland. The Authority became the face of public transport in South East Queensland, and at the same time a 24 hours a day, seven days a week customer information and support phone number was introduced.
In November 2009, TransLink started cashless services during peak times, only accepting go cards for ticket payment or prepaid paper tickets, in an effort to improve service efficiency. In late 2009, Translink announced scrapping of monthly and weekly paper tickets and plans to phase out paper tickets by the end of 2010.〔(【引用サイトリンク】title=Fare Restructure )〕 On 4 January 2010, to encourage the use of the go card off-peak discounts and a direct debit top-up option was introduced. At the same time TransLink increased fares and also announced fares would increase by a further 45% over the following three years.〔
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